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Employee throws coffee at Southgate Tim Hortons customer during drive-through argument



A Southgate Tim Hortons employee threw a coffee at a woman during an argument over Timbits in the drive-thru last month.

A criminal investigation is underway, as is legal action against the North Line Road restaurant in Southgate. Police body camera footage shows an officer questioning both the victim, Dusty Jackson, and a witness who works in the store on October 30.

The victim, a 41-year-old woman, told police that when she arrived at the drive-thru window, she asked to add Timbits to her order. She said the 16-year-old worker told her no.

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She said she told the worker that it was “a bit (expletive)” that the donut holes could not be added.

The worker told the woman that it was not her fault that the food could not be added to the order.

The woman told the police that she told the employee, “I understand that, but you also understand that this is stupid. You didn’t give me my change, you didn’t give me my coffee. You can’t just throw away Timbits. in there? “

The worker then slammed the window, the woman said. She told the police that she turned to her husband in the passenger seat and said, “What a (curse)”.

That’s when the worker grabbed a coffee, opened the window, and threw it at him.

She said the coffee was hot, not hot, and that she was not injured in the assault. She refused medical treatment.

The lawyer Abdallah Moughni represents Jackson, the woman who receives.

Moughni says Dusty was lucky, as there was cream and sugar in the coffee which cooled him down a bit.

“If she had ordered black coffee, she would have been permanently disfigured from her face to her chest to her legs,” he said.

This isn’t the first time a Tim Hortons employee has thrown coffee at a customer.

Another incident happened in 2015. Moughni says the company should have stepped up its policies to prevent this from happening again.

“The blame isn’t so much on the girl who threw the coffee, the blame should be on the guys in charge,” he said. “The Tim Hortons company that allows this franchise and hundreds of franchises to poorly train, supervise and hire its employees.

An employee who witnessed the incident alleges that the victim cursed the suspect when told she could not add anything to his order.

“The lady, she was just mean from the start,” the witness said.

The witness told police that when it is crowded, items cannot be added to the window. However, another employee added the Timbits to the order and went to get them after the argument.

According to the witness, she was brewing the victim’s coffee when the suspect grabbed the drink and threw it out the window.

The suspect then called someone to pick her up and left, the witness said.

Employees said they told their manager what had happened and the suspect was fired.

Tim Hortons issued a statement saying:

“We are not commenting on pending litigation, however, I can say that Tim Hortons franchisees must meet our high brand standards and high customer experience expectations and that we are reviewing the matter with the franchisee who operates the restaurant. “